Politique de remboursement
ANNO sells old vintages as collectible items, sold as seen. This page explains when we refund or replace a bottle, and why we do not accept returns. It completes our Terms of sale.
No right of withdrawal, no returns
The bottles sold by ANNO are not subject to the right of withdrawal, and we do not accept returns or exchanges. There are two reasons, both in the nature of the goods:
- They are collectible items sold as seen. As in a wine auction, you buy a specific old bottle in the condition described in its listing, whose value depends on its provenance and on an unbroken history of proper storage.
- They are goods liable to deteriorate. A few hours of heat or cold, light, vibration or the wrong position can alter a bottle that is decades old, irreversibly and invisibly. Once a bottle has left our hands we can no longer guarantee how it has been kept, and a bottle sent back could not be offered again as a collectible with a guaranteed provenance.
For this reason, under Article 59(1)(d) and (e) of the Italian Consumer Code (Legislative Decree No. 206/2005), returns are not accepted, including on grounds of taste, drinkability, the natural evolution of the wine, the choice of vintage or a change of mind. We encourage you to ask us for real photographs and a condition report before you buy: we are glad to send them.
When we refund or replace
A bottle that is no longer available. If a bottle you ordered turns out to be no longer available, or does not pass our final check before dispatch, we cancel it and refund it in full straight away, and we can suggest alternatives from the same year.
Damage in transit. If you added Transit cover at checkout (about 5% of the order value, optional), a bottle that arrives broken or a parcel that is lost is replaced with a bottle from the same year where one can be found, or refunded in full including delivery, within 48 hours of your photographs reaching us. Without Transit cover, we handle the claim with the courier on your behalf and replacement or refund follow the courier's procedure and liability limits.
A bottle that does not match its listing. If you receive a bottle that is not the one described (a different producer, wine, vintage or format, or a condition clearly worse than declared), we collect it at our expense and send you a matching bottle where one can be found, or refund you in full including delivery.
How to tell us
Write to info@anno.wine or call +39 342 639 8349 within 48 hours of delivery, with your order number and photographs of the outer box, the packing, the shipping label and the bottle. Keep the bottle and all the packaging until the case is closed. If the parcel looks damaged on delivery, you can refuse it or sign for it "subject to inspection".
What is not refunded
- The taste, drinkability or evolution of the contents, and faults that appear on opening, such as cork taint or oxidation.
- Characteristics that come with age and are consistent with the listing: fill level, sediment, marks of time on the label, capsule and cork.
- A change of mind, or a vintage chosen by mistake.
- Import duties and taxes outside the European Union, and the costs of a parcel that is refused or not collected.
How refunds are made
Refunds go back to the payment method used for the order, within five working days of our decision, at no cost to you. The time it takes for the money to appear on your account depends on your bank or card issuer.
Contact
ANNO, a brand of Sottocolle S.r.l.s., Via Giacomo Puccini 1940/V, 55016 Porcari (LU), Italy. info@anno.wine · +39 342 639 8349, Monday to Friday, 9:00 to 18:00 CET.
Last updated: 15 September 2026.